How do I know my size?
All of our products are one size fits all. In addition, all of our necklaces come with an extension cord (10cm/3.9in) that allows you to change the length of your necklace to fit your style.
Where can I buy an item I have seen online or in a magazine?
Right here on the website is the best place. If you can't find the item you are looking for you can contact us at firstname.lastname@example.org.
We also sell selected collections at the 11 domestic Hurtigruten Cruiseliners that sail along the Norwegian Costal line.
What do I do if there is a problem with my order?
If there is a problem with your order, please contact us at email@example.com and we will help you as quickly as possible.
Can I cancel/withdraw my order?
You can, without giving any reason, withdraw the order, from the date of reciept or order confirmation, up to 14 days from receipt of the product. In order to comply with the deadline, please send a written withdrawal notice to firstname.lastname@example.org.
What do I do if I received a damaged or defective product?
Although we strive to ensure all of our products are of high quality and packaged with care, accidents may happen during shipment. If you receive a damaged or defective product, please contact us at email@example.com immediately to report the damage. If the claim is valid, we will repair or replace the product free of charge. If the prodct cannot be repaired or replaced, we will refund the price of the product.
What do I do if I received an incorrect item in my order?
At Ellen Kvam Norwegian Design we take extra care to make sure we get your order right but we occasionally make mistakes. If this does happen, please fill out the return form received with your order and explaining that the wrong item was sent and the item you expected to receive.
Can I change my delivery address?
Yes, we can change your delivery address if you inform us within an hour of ordering. Please contact us at firstname.lastname@example.org.
Which countries do you ship to?
We ship worldwide!
When will my products arrive?
Shipping time depends on where the package will be delivered.
Why are the prices more expensive on the Norwegian website, compared to the International webpage?
The prices on the Norwegian webpage include Value Added Taxes (VAT/MVA), therefore the prices are more expensive. All products bought on our International website are shipped outside of Norway, hence the price of the products should not include Norwegian VAT.
My Northern Lights glass pendant does not fit the silver frame. What should I do?
All of our Northern Lights glass pendants are handcrafted, so each and every one of them is unique. This means some of our glass pendants will have less space inside the silver frame compared to others.
How can I change the color of my Northern Lights necklace?
You can easily change the color of your Northern Lights necklace by following the steps below: